Improving Business Services through the Use of Focus Groups.

Baker, Sharon L.

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Peer reviewed

ERIC Number: EJ426079

Record Type: Journal

Publication Date: 1991

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0033-7072

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Improving Business Services through the Use of Focus Groups.

Baker, Sharon L.

RQ, v30 n3 p377-85 Spr 1991

Describes the use of focus group interviews by the Iowa City Public Library to determine how the libraries' business services were being used and how they could be improved. Analysis of group suggestions highlights lack of knowledge about library services, differing degrees of perceived ease of use and motivation, and time constraints. (22 references) (LRW)

Descriptors: Business, Interviews, Library Services, Public Libraries, Research Methodology, Time Management, Use Studies, User Needs (Information), User Satisfaction (Information)

Publication Type: Journal Articles; Opinion Papers; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A