On the Road to STARdom: Improving Reference Accuracy.

Isenstein, Laura J.

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ERIC Number: EJ426072

Record Type: Journal

Publication Date: 1991

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0019-2104

EISSN: N/A

Available Date: N/A

On the Road to STARdom: Improving Reference Accuracy.

Isenstein, Laura J.

Illinois Libraries, v73 n2 p146-51 Feb 1991

Discussion of the ability of library staff to completely and correctly answer reference questions focuses on a training program developed by Baltimore County Public Library (BCPL) to increase the accuracy of reference staff performance. Technical feedback skills and peer coaching are discussed, and the need for administrative support is emphasized. (three references) (LRW)

Descriptors: Feedback, Library Administration, Library Personnel, Library Services, Library Surveys, Peer Evaluation, Performance Factors, Public Libraries, Reference Services, Training Methods

Publication Type: Journal Articles; Opinion Papers; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A