Preliminary Indications of the Relationship between Reference Morale and Performance.

Lowenthal, Ralph A.

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Peer reviewed

ERIC Number: EJ420301

Record Type: Journal

Publication Date: 1990

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Preliminary Indications of the Relationship between Reference Morale and Performance.

Lowenthal, Ralph A.

RQ, v29 n3 p380-93 Spr 1990

A strong relationship between staff morale and quality of reference service is suggested by this preliminary study of 37 public library reference department staff members, with further study recommended. Other factors studied included rapport with unit heads, patron relations, group cohesion, and work environment. (53 references) (EAM)

Descriptors: Burnout, Emotional Adjustment, Graphs, Job Performance, Job Satisfaction, Library Services, Library Surveys, Morale, Organizational Climate, Productivity, Public Libraries, Reference Services, Success

Publication Type: Journal Articles; Information Analyses; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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