A Daily-Adjusted Goal-Setting and Feedback Procedure for Improving Productivity in a University Admissions Department.

Wilk, Leslie A.; Redmon, William K.

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Peer reviewed

ERIC Number: EJ416040

Record Type: Journal

Publication Date: 1990

Pages: N/A

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ISSN: ISSN-0160-8061

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A Daily-Adjusted Goal-Setting and Feedback Procedure for Improving Productivity in a University Admissions Department.

Wilk, Leslie A.; Redmon, William K.

Journal of Organizational Behavior Management, v11 n1 p55-75 1990

Daily goals set by supervisors and feedback were used with three female application processors in a college admissions office. After 39 weeks, comparison with baseline data showed large increases in the amount of work done and decreases in overtime, use of temporaries, and absenteeism. (SK)

Descriptors: College Admission, Efficiency, Employee Absenteeism, Feedback, Higher Education, Job Performance, Productivity, Student Personnel Workers

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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