Measuring Member Satisfaction with a Self-Help Association.

Kurtz, Linda Farris

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Peer reviewed

ERIC Number: EJ414325

Record Type: Journal

Publication Date: 1990

Pages: N/A

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ISSN: ISSN-0149-7189

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Measuring Member Satisfaction with a Self-Help Association.

Kurtz, Linda Farris

Evaluation and Program Planning, v13 n2 p119-24 1990

An evaluation of the Manic Depressive and Depressive Association of Chicago (Illinois) used an adapted version of the Client Satisfaction Questionnaire (CSQ-8) as part of a mail survey. Results for 184 respondents reveal characteristics of both the instrument and client satisfaction factors. (TJH)

Descriptors: Attitude Measures, Depression (Psychology), Mail Surveys, Mental Disorders, Outcomes of Treatment, Participant Satisfaction, Program Evaluation, Psychometrics, Questionnaires, Self Help Programs, Test Reliability, Test Validity

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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Author Affiliations: N/A