Toward an Expert System for Reference Service: A Research Agenda for the 1990s.

Richardson, John, Jr.

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Peer reviewed

ERIC Number: EJ395517

Record Type: Journal

Publication Date: 1989

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Toward an Expert System for Reference Service: A Research Agenda for the 1990s.

Richardson, John, Jr.

College and Research Libraries, v50 n2 p231-48 Mar 1989

Outlines an explicit research agenda to address the development of expert systems for reference services. The discussion specifically addresses system testing, describes what has been done, evaluates existing systems, identifies work in progress, and raises seven critical questions in this area. (58 references) (Author/CLB)

Descriptors: Evaluation Criteria, Expert Systems, Heuristics, Programing Languages, Reference Services, Research Needs, Systems Development

Publication Type: Journal Articles; Opinion Papers

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Language: English

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