A Comparative Study of the Friendliness of Online "Help" in Interactive Information Retrieval Systems.

Trenner, Lesley

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Peer reviewed

ERIC Number: EJ395472

Record Type: Journal

Publication Date: 1989

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A Comparative Study of the Friendliness of Online "Help" in Interactive Information Retrieval Systems.

Trenner, Lesley

Information Processing and Management, v25 n2 p119-36 1989

Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31 references) (Author/CLB)

Descriptors: Comparative Analysis, Computer System Design, Evaluation Criteria, Guidelines, Information Retrieval, Measurement Techniques, Online Systems, Systems Development

Publication Type: Journal Articles; Information Analyses; Reports - Research

Education Level: N/A

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Language: English

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