Staff Training in an Automated Environment: Keeping the Patron in Mind.

Hendley, Margaret

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Peer reviewed

ERIC Number: EJ393964

Record Type: Journal

Publication Date: 1989

Pages: N/A

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Staff Training in an Automated Environment: Keeping the Patron in Mind.

Hendley, Margaret

Canadian Library Journal, v46 n2 p101-03 Apr 1989

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Descriptors: Communication Skills, Databases, Library Automation, Library Instruction, Library Personnel, Online Catalogs, Online Searching, Reference Services, Training Methods, User Needs (Information)

Publication Type: Journal Articles; Guides - Non-Classroom

Education Level: N/A

Audience: Media Staff; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A