Meeting the Patron at the OPAC Crossroads: The Reference Librarian as an Online Consultant.

Aken, Robert A.

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Peer reviewed

ERIC Number: EJ384303

Record Type: Journal

Publication Date: 1988

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Meeting the Patron at the OPAC Crossroads: The Reference Librarian as an Online Consultant.

Aken, Robert A.

RQ, v28 n1 p42-45 Fall 1988

Argues that reference librarians serve as consultants at the point of interaction as they educate patrons in the use of the online catalog and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point of use instruction. (10 references) (MES)

Descriptors: Academic Libraries, Higher Education, Librarians, Library Instruction, Library Role, Library Services, Online Catalogs, Reference Services, Users (Information)

Publication Type: Journal Articles; Opinion Papers

Education Level: N/A

Audience: N/A

Language: English

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