Communication and Empathy as Precursors to Burnout among Human Service Workers.

Miller, Katherine I.; And Others

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Peer reviewed

ERIC Number: EJ377314

Record Type: Journal

Publication Date: 1988

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Communication and Empathy as Precursors to Burnout among Human Service Workers.

Miller, Katherine I.; And Others

Communication Monographs, v55 n3 p250-65 Sep 1988

Examines the role of communicative responsiveness, empathic concern, and emotional contagion as precursors to burnout among human service workers. Concludes that empathic concern leads to communicative responsiveness, emotional contagion decreases responsiveness, and responsiveness predicts three dimensions of burnout and occupational commitment. (MM)

Descriptors: Burnout, Caregivers, Communication Research, Empathy, Human Services, Interpersonal Communication, Work Attitudes

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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