Claim and Adjustment Letters: Theory Versus Practice and Legal Implications.

Aalberts, Roberts J.; Krajewski, Lorraine A.

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Peer reviewed

ERIC Number: EJ359184

Record Type: Journal

Publication Date: 1987

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Claim and Adjustment Letters: Theory Versus Practice and Legal Implications.

Aalberts, Roberts J.; Krajewski, Lorraine A.

Bulletin of the Association for Business Communication, v50 n3 p1-5 Sep 1987

Addresses the reasons companies respond to consumer complaints, analyzes 35 business letters responding to complaints and the ways in which the letters deviate from textbook recommendations, and examines legal theories applicable to claim adjustment letters. (JC)

Descriptors: Business Communication, Business Correspondence, Compensation (Remuneration), Consumer Economics, Consumer Protection, Content Analysis, Education Work Relationship, Federal Regulation, Legal Responsibility, Manufacturing Industry, Public Relations, Safety, Theories

Publication Type: Journal Articles; Opinion Papers; Reports - Research

Education Level: N/A

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Language: English

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