A Technology of User Support, Part 3.

Horn, Richard

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ERIC Number: EJ349643

Record Type: Journal

Publication Date: 1987

Pages: N/A

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A Technology of User Support, Part 3.

Horn, Richard

Data Training, v6 n2 p20,22-23 Jan 1987

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)

Descriptors: Business Administration, Computer Assisted Instruction, Cost Effectiveness, Data Processing, Documentation, Expert Systems, Guidelines, On the Job Training, Online Systems, Productivity, Program Development, Systems Development, Training Methods, User Needs (Information)

Publication Type: Journal Articles; Guides - General; Opinion Papers; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

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