A View from the Trenches: Costing and Performance Measures for Academic Library Public Services.

McClure, Charles R.

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Peer reviewed

ERIC Number: EJ341669

Record Type: Journal

Publication Date: 1986

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A View from the Trenches: Costing and Performance Measures for Academic Library Public Services.

McClure, Charles R.

College and Research Libraries, v47 n4 p323-36 Jul 1986

A pilot study conducted to identify concerns of public services middle managers on costing and use of performance measures found the librarians interviewed had little faith in their usefulness. Implications of these findings are discussed and specific ways to increase the usefulness of such measures for library decision-making are suggested. (CDD)

Descriptors: Academic Libraries, Cost Effectiveness, Evaluation Methods, Higher Education, Librarians, Library Administration, Library Education, Library Planning, Library Services, Measurement Techniques, Middle Management, Performance

Publication Type: Journal Articles; Opinion Papers; Reports - Research

Education Level: N/A

Audience: Administrators; Media Staff; Practitioners

Language: English

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Authoring Institution: N/A

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