Peer reviewedERIC Number: EJ341559
Record Type: Journal
Publication Date: 1986
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: N/A
Neutral Questioning: A New Approach to the Reference Interview.
Dervin, Brenda; Dewdney, Patricia
RQ, v25 n4 p506-13 Sum 1986
Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)
Descriptors: Communication (Thought Transfer), Communication Skills, Evaluation, Information Seeking, Interviews, Librarians, Library Science, Models, Needs Assessment, Participant Satisfaction, Professional Continuing Education, Questioning Techniques, Research Needs, Skill Development, Theories, Workshops
Publication Type: Journal Articles; Opinion Papers; Reports - Research
Education Level: N/A
Audience: Media Staff; Researchers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
