Reference Service Standards, Performance Criteria, and Evaluation.

Schwartz, Diane G.; Eakin, Dottie

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Peer reviewed

ERIC Number: EJ333357

Record Type: Journal

Publication Date: 1986

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Reference Service Standards, Performance Criteria, and Evaluation.

Schwartz, Diane G.; Eakin, Dottie

Journal of Academic Librarianship, v12 n1 p4-8 Mar 1986

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference skills is appended. (3 references) (EJS)

Descriptors: Check Lists, College Libraries, Evaluation Criteria, Higher Education, Job Skills, Librarians, Library Administration, Library Services, Library Standards, Personnel Evaluation, Program Evaluation, Reference Services, Tables (Data)

Publication Type: Journal Articles; Reports - Descriptive; Tests/Questionnaires

Education Level: N/A

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Language: English

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