Patrons' Uses and Evaluations of Library Services: A Comparison across Five Public Libraries.

D'Elia, George; Walsh, Sandra

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Peer reviewed

ERIC Number: EJ318689

Record Type: Journal

Publication Date: 1985

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

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Patrons' Uses and Evaluations of Library Services: A Comparison across Five Public Libraries.

D'Elia, George; Walsh, Sandra

Library and Information Science Research, v7 n1 p3-30 Jan-Mar 1985

This study was designed both to determine if patrons are able to discern differences in library performance and to investigate relationships between patron evaluation and use of public libraries. Highlights include study procedures, instrumentation, data collection, results of data analyses, and interpretation of results. Eighteen references are listed. (EJS)

Descriptors: Analysis of Covariance, Analysis of Variance, Comparative Analysis, Library Services, Library Surveys, Multiple Regression Analysis, Program Evaluation, Public Libraries, Questionnaires, Research Methodology, Tables (Data), Use Studies, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: Researchers

Language: English

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Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A