Telephone Reference Questions: A Characterization by Subject, Answer Format, and Level of Complexity.

Brown, Diane M.

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Peer reviewed

ERIC Number: EJ317182

Record Type: Journal

Publication Date: 1985

Pages: N/A

Abstractor: N/A

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Telephone Reference Questions: A Characterization by Subject, Answer Format, and Level of Complexity.

Brown, Diane M.

RQ, v24 n3 p290-303 Spr 1985

During one week in 1981, 648 telephone reference questions were analyzed at medium-sized public library. Subject-oriented question analysis revealed little relationship between subject of question, answer format, and complexity level; significant correlation appeared between answer format and level of complexity. Sample coding form and statistical data are appended. (11 references) (EJS)

Descriptors: Dewey Decimal Classification, Hypothesis Testing, Library Collections, Library Services, Library Surveys, Public Libraries, Reference Services, Research Design, Research Methodology, Tables (Data), Telephone Communications Systems, Use Studies

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: Researchers

Language: English

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