A Client Satisfaction Scale Suitable for Use with Hispanics?.

Roberts, Robert E.; And Others

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Peer reviewed

ERIC Number: EJ293728

Record Type: Journal

Publication Date: 1983

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A Client Satisfaction Scale Suitable for Use with Hispanics?

Roberts, Robert E.; And Others

Hispanic Journal of Behavioral Sciences, v5 n4 p461-76 Dec 1983

Data from a survey of 3,628 community health center clients were analyzed to assess how the eight-item Client Satisfaction Questionnaire (CSQ-8) operates when used with different ethnic populations. Results indicated CSQ-8 operates about the same, whether administered to Anglos, Blacks, or persons of Mexican descent or other Hispanic origin. (Author/MH)

Descriptors: Academic Achievement, Adults, Anglo Americans, Attitude Measures, Blacks, Community Health Services, Ethnic Groups, Evaluation Methods, Hispanic Americans, Medical Care Evaluation, Mexican Americans, Questionnaires

Publication Type: Reports - Research; Journal Articles

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Language: English

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