Peer reviewedERIC Number: EJ286425
Record Type: CIJE
Publication Date: 1983
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: N/A
Patron Contact Training: A Workshop for Personnel Who Meet the Public.
Anderson, Wayne; And Others
Personnel and Guidance Journal, v62 n1 p39-41 Sep 1983
Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)
Descriptors: Communication Skills, Counselor Role, Employees, Models, Public Relations, Staff Development, Training Methods, Workshops
Publication Type: Reports - General; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
