User Satisfaction with Library Service--A Measure of Public Library Performance?.

D'Elia, George; Walsh, Sandra

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Peer reviewed

ERIC Number: EJ281382

Record Type: Journal

Publication Date: 1983-Apr

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User Satisfaction with Library Service--A Measure of Public Library Performance?

D'Elia, George; Walsh, Sandra

Library Quarterly, v53 n2 p109-33 Apr 1983

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources are cited. (EJS)

Descriptors: Correlation, Evaluation Criteria, Library Services, Library Surveys, Multiple Regression Analysis, Public Libraries, Questionnaires, Research Design, State of the Art Reviews, Tables (Data), Use Studies, User Satisfaction (Information)

Publication Type: Journal Articles; Information Analyses; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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