The Reference Desk Survey: A Management Tool in an Academic Research Library.

Kok, Victoria T.; Pierce, Anton B.

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Peer reviewed

ERIC Number: EJ274808

Record Type: Journal

Publication Date: 1982

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The Reference Desk Survey: A Management Tool in an Academic Research Library.

Kok, Victoria T.; Pierce, Anton B.

RQ, v22 n2 p181-87 Win 1982

Findings of a survey of the level of reference service requested at service points conducted at Virginia Polytechnic Institute and State University indicate that, while 20.5 percent of 14,026 questions recorded fall in the reference category, only 0.7 percent required research by professional librarians. Models of reference desk service and staffing are discussed. (EJS)

Descriptors: College Libraries, Cost Effectiveness, Higher Education, Library Instruction, Library Personnel, Library Services, Library Surveys, Reference Services, Research Methodology, Worksheets

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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