Peer reviewedERIC Number: EJ255836
Record Type: Journal
Publication Date: 1981-Dec
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Abstractor: N/A
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Available Date: N/A
Service Delivery Assessment: Qualitative Evaluations at the Cabinet Level.
Hendricks, Michael
New Directions for Program Evaluation, n12 p5-23 Dec 1981
An innovative new evaluation unit in the U.S. Department of Health and Human Services is detailed. This unit, the Office of Service Delivery Assessment (SDA), regularly briefs the Secretary on the services delivered to clients at the local level. The process of the SDA is described and conclusions are offered. (Author/GK)
Descriptors: Delivery Systems, Evaluation Methods, Federal Programs, Human Services, Innovation, Program Evaluation
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
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Language: English
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