Peer reviewedERIC Number: EJ212844
Record Type: CIJE
Publication Date: 1979-Nov
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: N/A
Assertion: A Technique for Handling Troublesome Library Patrons.
Groark, James J.
Catholic Library World, v51 n4 p172-75 Nov 1979
Encourages the use of assertion training for librarians to aid them in providing reference service, interviewing for employment, and handling difficult patrons. A list of references and a selection of readers' comments on the article is included. (FM)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
