Service at San Jose State University: Survey of Document Availability.

Whitlatch, Jo Bell; Kieffer, Karen

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Peer reviewed

ERIC Number: EJ192843

Record Type: CIJE

Publication Date: 1978-Sep

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Service at San Jose State University: Survey of Document Availability.

Whitlatch, Jo Bell; Kieffer, Karen

Journal of Academic Librarianship, v4 n4 p196-99 Sep 1978

A patron questionnaire was used to collect data on why materials were not found. Reasons cited included inadequacy of user catalog skills, reluctance to ask for help, not always receiving help upon requesting it, and needed materials were frequently checked out. Programs to correct the problems are suggested. (JAB)

Descriptors: College Libraries, Library Circulation, Library Instruction, Library Services, Library Surveys, User Satisfaction (Information)

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Language: English

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