The Reference Interview in the Computer-Based Setting.

Knapp, Sara D.

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Peer reviewed

ERIC Number: EJ183840

Record Type: Journal

Publication Date: 1978

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The Reference Interview in the Computer-Based Setting

Knapp, Sara D.

RQ, 17, 4, 320-4, Sum 78

The computer-based reference process includes the user pre-search form, appointments, search strategy negotiation, on-line sampling and on-line search session. The role of the search analyst, his personality and communication skills are discussed in relation to the success or failure of a computer search. (JAB)

Descriptors: Communication (Thought Transfer), Library Services, Online Systems, Reference Services, Search Strategies

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