Updating Library Reference Services through Training for Interpersonal Competence.

Holland, Barron

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Peer reviewed

ERIC Number: EJ183786

Record Type: CIJE

Publication Date: 1978

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Updating Library Reference Services through Training for Interpersonal Competence

Holland, Barron

RQ, 17, 3, 207-11, Spr 78

Today's library users prefer a less formal relationship with the reference librarian. Library schools are responding to this trend by offering courses in communications strategy. Library researchers recommend sensitivity training for librarians. (JAB)

Descriptors: Interpersonal Competence, Librarians, Library Research, Library Services, Reference Services, Sensitivity Training

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