Overcoming Defensive Barriers to Communication: A Transactional Analysis Approach.

Carr-Smith, Norma

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ERIC Number: EJ173454

Record Type: Journal

Publication Date: 1978

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Overcoming Defensive Barriers to Communication: A Transactional Analysis Approach

Carr-Smith, Norma

ABCA Bulletin, 41, 1, 12-5, Mar 78

Discusses executives' behaviors that create both defensive and supportive climates for workers, indicating ways in which transactional analysis can be used to interpret these behaviors and their effects. (RL)

Descriptors: Business Communication, Communication Problems, Communication Skills, Employer Employee Relationship, Higher Education, Interpersonal Relationship, Leadership Styles, Organizational Communication, Supervisory Training, Work Environment

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