The Performance of Professionals and Non-Professionals in the Reference Interview.

Halldorsson, Egill A.; Murfin, Marjorie E.

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Peer reviewed

ERIC Number: EJ170252

Record Type: CIJE

Publication Date: 1977

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The Performance of Professionals and Non-Professionals in the Reference Interview

Halldorsson, Egill A.; Murfin, Marjorie E.

College and Research Libraries, 38, 5, 385-395, Sep 77

Twenty-five sets of "indirect" and "faculty information" questions were asked at two university library reference centers, one staffed by nonprofessionals and the other by professionals. The purpose was to determine relative success of professional and nonprofessional reference staff in (1) probing beyond "indirect" questions and (2) detecting and correcting faculty information. (Author)

Descriptors: College Libraries, Librarians, Library Services, Library Technicians, Questioning Techniques, Reference Services

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