This study investigates how communities perceive students' cultural sensitivity and adaptability in electronic service-learning (e-SL) programs, focusing on Ateneo de Manila University in the Philippines. Employing qualitative methodology that incorporates online in-depth interviews and surveys, the research fills a gap by concentrating on community perspectives and not solely on student experiences. Although communities regard Ateneo students as culturally sensitive, the study uncovers complex factors shaping these perceptions. These factors include the dual role of Ateneo's institutional reputation, the effectiveness of digital platforms balanced against the irreplaceable value of face-to-face interactions, and the importance of nuanced communication skills. These findings offer actionable insights for educators, administrators, and community coordinators, urging them to consider cultural and technological factors deeply when implementing e-SL programs. The study is timely due to the increasing digital transformation in educational settings and holds implications for refining and enhancing e-SL practices.