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ERIC Number: EJ1467875
Record Type: Journal
Publication Date: 2025-Apr
Pages: 27
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1360-2357
EISSN: EISSN-1573-7608
Available Date: 2024-10-23
Unveiling the Drivers of ChatGPT Utilization in Higher Education Sectors: The Direct Role of Perceived Knowledge and the Mediating Role of Trust in ChatGPT
Education and Information Technologies, v30 n6 p7265-7291 2025
The introduction of artificial intelligence technologies like ChatGPT has brought a revolution in various sectors, including higher education. The study aims to examine the drivers that influence ChatGPT adoption among students in higher studies in Bangladesh. This study combined UTAUT model components with constructs such as perceived knowledge of ChatGPT and trust in ChatGPT. In this study, the data were collected via a Google form-based questionnaire of 485 participants from two renowned public universities in Bangladesh, and Structural Equation Modeling (SmartPLS-4) was utilized to analyze the collected data. The study results reveal that performance expectancy, social influence, and facilitating conditions significantly influence students' intention to use ChatGPT in their studies, while effort expectancy does not; additionally, perceived knowledge of ChatGPT positively impacts students' intention to use and their use behavior and trust in ChatGPT mediates the interactions between performance expectancy, effort expectancy, and social influence regarding students' intention to use it. The study provides service providers with useful recommendations for encouraging adoption and guaranteeing efficient and user-friendly technology.
Springer. Available from: Springer Nature. One New York Plaza, Suite 4600, New York, NY 10004. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-460-1700; e-mail: customerservice@springernature.com; Web site: https://link-springer-com.bibliotheek.ehb.be/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Bangladesh
Grant or Contract Numbers: N/A
Author Affiliations: 1Keimyung University, Department of Management Information Systems, Daegu, Republic of Korea