The study addresses the challenges Addis Ababa University faculty encounters in fulfilling their community service mission. A qualitative research method with a case study design was used. Data were collected through individual interviews with vice deans, department heads, community service professionals, and academic staff. Further review of pertinent official documents was made. The findings reveal that faculty members face different hindrances in implementing the community service mission. The difficulties are grouped into four categories: challenges related to communication, engagement and awareness; barriers involving organizational, policy and structural issues; financial and resource constraints; and setbacks in reporting and measuring the community service activities. The study also emphasizes the impact that the teaching-research-service balance has on the faculty to engage in community service. It is recommended that the university revises its community service guidelines, conducts a needs assessment before planning the activities, encourages collaboration between faculties, and identifies and addresses gaps in the organizational structure to ensure all faculty members can participate. The study underlines the importance of addressing faculty attitudes and institutional limitations in the community service mission. It emphasizes the need for collaborative action, informed tactics and continuous research in enhancing community service initiatives in higher education institutions.