ERIC Number: EJ1465418
Record Type: Journal
Publication Date: 2025-Mar
Pages: 19
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: EISSN-2329-4906
Available Date: 0000-00-00
Cultural Intelligence and Trust in Global Virtual Teams
Business and Professional Communication Quarterly, v88 n1 p54-72 2025
A lack of cultural intelligence (CQ) creates a lack of trust in global virtual teams (GVTs). Study findings examine how leaders demonstrate CQ, trust in GVTs, and provide strategies for organizations. This qualitative single-case study explores how leaders of US-based GVTs in the financial industry demonstrate CQ and trust and strategies to develop trust. This study applies the social interaction theory, uncovering group identity and behaviors. Participants included GVT members and leaders having at least 1 year of experience on a GVT. The emerging themes were demonstrating CQ, demonstrating trust, and strategies to build trust.
Descriptors: Cultural Awareness, Trust (Psychology), Group Dynamics, Teamwork, Foreign Countries, Computer Simulation, Administrator Characteristics, Finance Occupations, Leadership Styles, Organizational Culture, Cultural Pluralism, Cultural Differences, Communication Skills, Intercultural Communication
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: 1Northcentral University, USA