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ERIC Number: EJ1461845
Record Type: Journal
Publication Date: 2025-Dec
Pages: 13
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: EISSN-2254-7339
Available Date: 2025-03-11
Beyond Bias in Student Satisfaction Surveys: Exploring the Role of Grades and Satisfaction with the Learning Design
Journal of New Approaches in Educational Research, v14 Article 9 2025
Course satisfaction surveys play a relevant role in Higher Education, aiding in the quality assessment of courses and informing academic promotions. Nonetheless, understanding potential biases and influential factors within these surveys is crucial to their equitable utilization within universities. This study delves into a deconstruction of satisfaction ratings considering three learning design factors (content, methodology, and workload) and their interplay with student grades. Especially emphasizing the need for institutional analytics to engage in Generative Uncertainty, aiding productive inquiries using data. Institutional analytics of the 2021-2022 and 2022-2023 survey results from a Spanish university revealed that learning design aspects strongly correlate with students' holistic perception of a course. The correlation between student grades and student satisfaction related to learning design is either weak or moderate. These analytical findings imply that there may be bias in students' responses to course satisfaction surveys (e.g., lower grades leading to lower satisfaction). However, this bias doesn't consistently manifest.
Springer. Available from: Springer Nature. One New York Plaza, Suite 4600, New York, NY 10004. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-460-1700; e-mail: customerservice@springernature.com; Web site: https://link-springer-com.bibliotheek.ehb.be/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain
Grant or Contract Numbers: N/A
Author Affiliations: 1Universitat Pompeu Fabra, Departament of Engineering, Barcelona, Spain; 2ICREA, Barcelona, Spain