ERIC Number: EJ1461540
Record Type: Journal
Publication Date: 2025-Feb
Pages: 34
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1360-2357
EISSN: EISSN-1573-7608
Available Date: 2024-08-26
Can Rule-Based Educational Chatbots Be an Acceptable Alternative for Students in Higher Education?
Education and Information Technologies, v30 n3 p3979-4012 2025
The purpose of this study was to investigate student perceptions and acceptance of a rule-based educational chatbot in higher education, employing the TAM (Technology Acceptance Model) framework. The researchers developed a rule-based chatbot for this purpose and examined the students' technology acceptance using qualitative research methods. Therefore, the study was design-based research using qualitative research methods. The participants of the study comprised 22 students studying in the Science Teaching program of Trakya University Faculty of Education and enrolled in the Modern Physics Course in the 2021-2022 fall semester. The research revealed that students' technology acceptance towards rule-based chatbots was high, even though these chatbots had technological limitations when compared to machine learning or deep learning-based ones. The students found rule-based chatbots to be useful, especially in terms of response quality, information quality, and access. Additionally, some technical details and open-source codes were also presented in the study, which can be a guide for rule-based chatbots to be designed for other areas of education.
Descriptors: Foreign Countries, Artificial Intelligence, College Students, Simulation, Inquiry, Student Attitudes, Technology Uses in Education, Educational Technology
Springer. Available from: Springer Nature. One New York Plaza, Suite 4600, New York, NY 10004. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-460-1700; e-mail: customerservice@springernature.com; Web site: https://link-springer-com.bibliotheek.ehb.be/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Turkey
Grant or Contract Numbers: N/A
Author Affiliations: 1Trakya University, Faculty of Education, Department of Computer and Instructional Technologies Edirne, Edirne, Türkiye; 2Trakya University, Faculty of Education, Department of Mathematics and Science Education Edirne, Edirne, Türkiye