ERIC Number: EJ1441423
Record Type: Journal
Publication Date: 2024
Pages: 17
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1927-5250
EISSN: EISSN-1927-5269
Available Date: N/A
The Effects Resulting from Using WhatsApp in the Routines of Education Workers
Roberta Elpídio Cardoso; Nei Antonio Nunes; Alexandre Zawaki Pazetto; Diego Pacheco; Jocélia Felícia Andreola; Ricardo Lemos Thomé; José Baltazar Salgueirinho Osório de Andrade Guerra
Journal of Education and Learning, v13 n5 p102-118 2024
This article aims to explore the impacts of power dynamics arising from the use of the WhatsApp instant messaging application on the work routines of civil servants within a public educational institution. Utilizing the Foucauldian genealogy of power as a theoretical framework, we endeavor to conduct a critical historical analysis of the mechanics behind socially constituted power relations. Employing a qualitative case study approach, we juxtapose the analytics of power (drawing categories from the Foucauldian genealogy) with the investigative model of technological paradoxes, focusing on 'Control vs. Chaos' and 'Autonomy vs. Addiction', against data collected from interviews to uncover the power effects within this virtual space. Key findings include the observation that managers leverage a 'system of differentiations' to categorize and control subordinates through WhatsApp in a sophisticated and efficient manner. Moreover, the supposed enhancement of productivity through hyperconnectivity leads to compulsive smartphone use among employees, a phenomenon we interpret, following Foucault, as an institutionalized process of worker subjugation. Nonetheless, practices of resistance emerge, contesting these subjugation processes that affect the subject-workers. The institutional 'battle' for increased autonomy and healthier work routines emerges as one of the most potent forms of resistance against the overreach of power effects associated with WhatsApp use in the examined work contexts.
Descriptors: Power Structure, Social Media, Telecommunications, Handheld Devices, Public Education, Employees, Administrators, Work Environment, Resistance (Psychology), Professional Autonomy, Addictive Behavior
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
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Grant or Contract Numbers: N/A
Author Affiliations: N/A