The purpose of this research is to examine how Twitter hashtags have helped develop and maintain online groups in Saudi Arabia that provide resources and encouragement to parents of children with special needs. The research used a quantitative technique, collecting data systematically using an online survey. Participants were parents who were active members of Twitter networks devoted to helping those with disabilities. This research analyzed how often people used hashtags, the age of children with special needs, and gender affected how effective people thought Twitter hashtags were in bringing people together to help one another. According to the findings, more frequent hashtag use is correlated with a higher level of influence. That's why it's so crucial to keep up your regular participation. Although age did not have a statistically significant effect on how influential people felt, there were clear differences between the sexes. Because of this, it's crucial to use communication methods that account for gender differences. This study contributes significantly to our understanding of the complex dynamics at play in online support groups, illuminating their inner workings and revealing insights that may be used to increase their openness and overall effectiveness. This research provides a basis for the creation and implementation of methods that will improve the efficiency with which these online communities satisfy the requirements of its members, therefore preserving their inclusive character.