This study explores the experiences of five distance learners at a UK university who needed support to resubmit their final assignment following a fail result. Having received written feedback on the submission, we asked how this could be best delivered to inform and motivate a successful resubmission. Written feedback alone was found to be insufficient for these students to feel supported. There is a need also for a human connection to provide 'emotional proximity' and make sense of the feedback received. In addition to this, students benefit from positive self-talk strategies to come to terms with the difficult emotions resulting from the high stakes of having to resubmit their assignment.