Motivators, Hygiene Factors, and Empathic Communication.

Lahiff, James M.

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Peer reviewed

ERIC Number: EJ141086

Record Type: Journal

Publication Date: 1976

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Motivators, Hygiene Factors, and Empathic Communication

Lahiff, James M.

Journal of Business Communication, 13, 3, 15-24, Spr 76

Analyzes the relationship between empathy level and occupation and the differences between empathy level and content as categorized into Herzberg's motivators and hygiene factors. (MH)

Descriptors: Behavior Patterns, Behavioral Science Research, Business Communication, Empathy, Human Relations, Interaction Process Analysis

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