Hispanic-serving institution (HSI) is a federal designation for institutions of higher education that meet a threshold of enrolling 25 percent or more of Hispanic/Latinx undergraduate students as well as thresholds for Pell-eligible students and per capita expenditures. Using a conceptual "servingness" framework (Garcia et al., 2019, p. 771), the research group mapped out new metrics to assess the extent to which HSIs change educational and administrative practices, processes, and policies in the interest of serving. The research group focused on five areas for change: institutional success, faculty success, student success, community engagement, and research.