ERIC Number: EJ1401955
Record Type: Journal
Publication Date: 2023
Pages: 26
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1042-1629
EISSN: EISSN-1556-6501
Available Date: N/A
Knowledge-Based Chatbots: A Scale Measuring Students' Learning Experiences in Massive Open Online Courses
Han, Songhee; Hamilton, Xiaofen; Cai, Ying; Shao, Peixia; Liu, Min
Educational Technology Research and Development, v71 n6 p2431-2456 2023
This paper presents our efforts to develop a scale for measuring students' learning experiences with knowledge-based chatbots in massive open online courses (MOOCs) through three studies. In Study 1, we conducted a qualitative synthesis of the current literature and analyzed students' open-ended responses regarding their experiences with a knowledge-based chatbot. Consequently, we identified eight salient domains (i.e., social presence, teaching presence, cognitive presence, self-regulation, co-regulation, perceived ease of use, behavioral intention, and enjoyment), resulting in the creation of 53 items. In Study 2, we selected 30 items that received more than 80% agreement from five experts. Finally, in Study 3, we reported the findings of exploratory and confirmatory factor analyses of the final scale based on student responses (N = 237) and presented 22 items across five domains (i.e., social presence, teaching and cognitive presence, self-regulation, perceived ease of use, and behavioral intention). This research contributes to the current literature by providing an instrument to measure students' learning experiences with knowledge-based chatbots in MOOCs, which is presently unavailable. The scale developed in this study could be employed for further research aiming to systematically develop knowledge-based chatbots and investigate the relationships between salient factors influencing students' learning experiences in MOOCs.
Descriptors: Knowledge Level, Artificial Intelligence, Computer Mediated Communication, Measures (Individuals), MOOCs, Student Experience, Factor Analysis, Social Behavior, Cognitive Processes, Self Management, Student Behavior, Intention
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
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