Universities now have more students with disabilities enrolled in their programs. The pursuit of a higher degree could be because universities have responded to increasing online programs that make it accessible to students with diverse needs. However, with change come the challenges of catering to diverse needs and how universities make strategic plans to deliver programs that are inclusive. This study investigated the challenges and problems from the perspective of a student with a disability. A qualitative method with a modified survey questionnaire was used in this study. The findings of this study demonstrate that the early identification of the needs of students and accommodations that universities make for students with disabilities and/or additional needs will support them better in higher education.