ERIC Number: EJ1352939
Record Type: Journal
Publication Date: 2022
Pages: 19
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0309-877X
EISSN: EISSN-1469-9486
Available Date: N/A
A Comparison of Student and Staff Perceptions and Feelings about Assessment and Feedback Using Cartoon Annotation
Zhao, Xin; Cox, Andrew; Lu, Ally; Alsuhaibani, Anas
Journal of Further and Higher Education, v46 n5 p586-604 2022
Evidence suggests that many higher education institutions have difficulty in managing student expectations around assessment and feedback, particularly on the clarity of criteria and the fairness of outcomes. Because of its importance students also have strong emotions linked to the process, as do those who teach them. This research sought to explore how students and staff think and feel about assessment and feedback and the implications for assessment literacy. It adopted an interpretive methodology, using qualitative data from focus group interviews combined with an innovative technique of using cartoon illustrations, which were annotated by participants. The results revealed the wide range of emotions associated with assessment and feedback amongst both students and staff. Most emotions were negative. Students feel uncertain about the tasks set. The data also revealed a lack of dialogue between students and staff, with staff often actively avoiding it for fear of conflict. An underlying issue seemed to be that students did not understand many of the backroom processes and roles related to assessment and feedback, partly because of obscure terminology such as 'moderation' and 'unfair means'. This points to deficits in assessment literacy, but the extent of existing staff emotional labour suggests that a literacy lens is inadequate in itself and we should consider the role of wider structures in creating failures of dialogue. The innovative cartoon annotation method was successful in bringing out aspects of both the emotional and cognitive experience of assessment, including hidden assumptions.
Descriptors: College Students, College Faculty, Evaluation, Feedback (Response), Student Attitudes, Teacher Attitudes, Emotional Response, Assessment Literacy, Cartoons
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A