Background: Self-directed supports (SDS) are a model of disability service delivery that focuses on supporting increased decision-making authority and budget autonomy for people with disabilities and their families. This study identifies supervisory and administrative staff's perspectives within a self-directed, individualised budgeting programme for people with intellectual and developmental disabilities. Method: Data were collected through 28 face-to-face interviews with supervisory and fiscal administrative staff in Minnesota, USA. Results: A qualitative analysis of these interviews resulted in four major themes: (1) the benefits of SDS, (2) the relationship between SDS and person-centred strategies, (3) the perception that a natural tension arises when balancing person-centred approaches with the need for consistent and fair state policy--including rules and regulations within state systems and (4) the unique challenges related to SDS benefits and challenges occurring across Minnesota. Conclusions: The results indicate the importance of providing effective communication and training to all stakeholders.