ERIC Number: EJ1291057
Record Type: Journal
Publication Date: 2021-Jun
Pages: 23
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0047-2395
EISSN: N/A
Available Date: N/A
Examining the Moderating Effect of Perceived Benefits of Maintaining Social Distance on E-Learning Quality during COVID-19 Pandemic
Saxena, Charu; Baber, Hasnan; Kumar, Pardeep
Journal of Educational Technology Systems, v49 n4 p532-554 Jun 2021
Technology has influenced every aspect of our living, and education is not an exception. During the current pandemic period of COVID-19, the latent motive of maintaining social distancing is leading to be one of the prime reasons for the students to get enrolled in online courses. Although the benefits of e-learning have been discussed in various previous studies, it is important to understand the quality of e-learning and the satisfaction level of learners during this forceful shift toward e-learning amid the pandemic of COVID-19. This research proposes a conceptual model for understanding the variables influencing e-learning quality (ELQ) and learner satisfaction under the moderating effect of maintaining social distancing. The model is empirically validated by means of the partial least square approach through structural equation modeling based on 435 responses of university students in India. The results suggest that assurance, reliability, responsiveness, and website content are the factors that influence the ELQ of the online courses during the pandemic. ELQ also strongly influences the learner's satisfaction. Interestingly, perceived benefits of maintaining social distancing have a significant negative moderating effect only between empathy and ELQ, which leads to the satisfaction of the learners.
Descriptors: COVID-19, Pandemics, Electronic Learning, Educational Technology, Online Courses, Disease Control, Student Satisfaction, College Students, Foreign Countries, Empathy, Reliability, School Closing, Course Content, Web Sites, Program Effectiveness, Educational Quality, Beliefs, Student Attitudes, Teacher Role, Administrator Role
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: India
Grant or Contract Numbers: N/A
Author Affiliations: N/A