This paper investigates the perception of using Blackboard Collaborate-based Instruction (BCI) by Saudi EFL majors and teachers during the crisis of COVID-19 pandemic. The paper's main objective is to explore the extent to which modern technologies contribute to the process of teaching and learning English at Saudi universities. This is conducted by probing the benefits and challenges of using Blackboard Collaborate as a digital platform through which the different university courses are taught. The study, therefore, seeks to highlight the role of a computerbased instruction, by shedding light on the opportunities and challenges of incorporating latest technologies into the pedagogy of learning and teaching English as a foreign language in the Saudi universities. Two methodological instruments are used to collect data: the first is electronic questionnaires to test both students' and teachers' attitudinal perception towards the use of Blackboard in the learning/teaching process; and the second is an interview conducted with 29 staff members affiliated to 5 different Saudi universities concerning the use of Blackboard as a digital platform of teaching various university courses. Results reveal that despite the challenges that encounter both students and teachers in managing the process of learning and teaching via Blackboard Collaborate amid COVID-19, which are ascribed to some technical and academic reasons, this digital platform proves useful and conductive to better learning outcomes as it offers a bendable learning environment through which participants can flexibly manage their learning, both synchronously and asynchronously, by attending their classes, accessing their courses materials, participating in discussions, and sitting for examinations.