The incorporation of staff and students' views is so central in the transformation of learner support management and delivery in distance education. This study explored the staff and students' perceptions of the nature of learner support in distance education at Uganda Martyrs University in Uganda. The study used a qualitative research approach involving focus groups and in-depth interviews with selected university students and staff. The study results showed that the nature of learner support services focused on; academic advising, library and technology, counselling and career, communication and administrative services. The results provide valuable information on how to strategize learner support planning in distance education by synthesising and incorporating the voices of the students and staff. University administrators need to address the staff and students' concerns about learner support to nurture a sustainable quality support culture.