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ERIC Number: EJ1237192
Record Type: Journal
Publication Date: 2020
Pages: 29
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0363-4523
EISSN: N/A
Available Date: N/A
"It's Only One Negative Comment": Women Instructors' Perceptions of (Un)helpful Support Messages Following Hurtful Course Evaluations
Communication Education, v69 n1 p19-47 2020
Course evaluations can be an effective tool for students to appraise a course and instructor; however, they can also be a communicative space for students to write comments instructors perceive as hurtful, need to make sense of and reconcile with their instructional practice. Instructors turn to others to help make sense of and cope with comments. This study applies a message-centered approach to consider what social support is in a specific context, types and functions of social support in that situation, and effects of that support based on unique cultural and institutional macrostructures of the communication event. The study's purpose was to identify support providers and messages women instructors receive when coping with hurtful comments. Collegiate women instructors (N = 81) received support from friends, family, colleagues, and administrators, including traditional forms (informational, network, emotion, esteem) as well as social undermining messages such as minimization and negative appraisal. Participants found network, situational appraisal, and esteem to be the most helpful types of support, and minimization, teaching recommendations, and negative appraisal to be the least helpful. Findings offer implications for women instructors seeking support for hurtful course evaluation comments and recommendations for how to offer support to those instructors.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A