This study was aimed at assessing leadership effectiveness on service delivery at the University of Namibia and all its campuses throughout the country. The study was carried out during the month of February 2013. The methodology consisted of document analysis, interviews through face to face, video and tele-conferencing. Purposive sampling was applied to come up with the sample. Findings of the study indicated that there is good service delivery to full-time students but poor service delivery to open and distance learning (ODL) students under the Centre for External Studies (CES). There were problems of late delivery of learning materials, assessment of assignments and examinations. Students did not get feedback from their lecturers in a timely manner. There was a crisis of ownership of the ODL students as the programs offered are owned by different faculties but the students belong to CES. There is poor coordination of programs and activities. The findings pointed towards a structural crisis hence it was recommended that CES be given autonomy to run its own programs.