Human Support Services in Complex Manufacturing Organizations: A Special Case of Differentiation.

Morley, Eileen

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Peer reviewed

ERIC Number: EJ104119

Record Type: Journal

Publication Date: 1974

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Human Support Services in Complex Manufacturing Organizations: A Special Case of Differentiation

Morley, Eileen

Administrative Science Quarterly, 19, 3, 295-318, Sep 74

The level of human support services provided by large manufacturing companies is not related to employee characteristics but to certain system variables, suggesting that services occur in response to system characteristics rather than to worker needs. (Author)

Descriptors: Group Membership, Human Services, Individual Needs, Manufacturing Industry, Organizations (Groups), Research, Social Structure, Systems Approach, Work Environment

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Identifiers - Location: Massachusetts (Boston)

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