Information Service Evaluation. The Gap between the Ideal and the Possible.

Ladendorf, Janice

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Peer reviewed

ERIC Number: EJ084905

Record Type: CIJE

Publication Date: 1973

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Information Service Evaluation. The Gap between the Ideal and the Possible

Ladendorf, Janice

Special Libraries, 64, 7, 273-279, Jul 73

Efficiency can be determined fairly well by cost measures, but it is impossible to measure the total service impact of library operations. Effectiveness in library terms is to provide the highest possible level of service within the limits of the available resources. (22 references) (Author/SJ)

Descriptors: Cost Effectiveness, Evaluation, Information Services, Libraries, Library Services, Program Effectiveness

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